Any questions?
A few practical things worth knowing before you subscribe.
Sign-ups & billing
When do sign-ups close?
They close on the 29th of each month.
When am I billed?
You're billed on the same day you sign up, and again on that date each following month. Cancel at least 5 days before your next billing date to avoid being charged for the next letter.
Can I pause, skip a month, or cancel?
You can’t pause or skip yet, but you cancel anytime through your account.
Can I gift a subscription?
Yes of course! You’ll just have to enter the person’s information instead of yours to ensure a smooth delivery.
Shipping & delivery
When are letters mailed?
Letters are packed and shipped in two batches: one mid-month, around the 15th, and one at the end of the month, once sign-ups close.
Do you ship internationally?
Yes. Every letter ships to Australia and worldwide. Shipping is free for subscribers, and $1.50 for a one-off envelope.
How long does delivery take?
- Domestic (Australia): 5–7 business days
- International, untracked: 2–4 weeks
Delivery times may vary depending on your country's postal service and customs.
Can I track my letter?
Not yet, soon. I plan to offer that service for my Aussie folks only because International tracked postage costs more than the subscription itself, so international letters ship untracked to keep the price accessible for everyone.
What if my letter doesn't arrive?
If your letter hasn't arrived within 6 weeks of shipping, reach out and it'll be sorted.
Contact me
Reach out to me via the contact form below. Allow me 3 business days to come back to you with an answer.
